Welcome to 100%,

Dr. Yahdi and Dr. Klariss, along with our amazing team are ready to welcome you to life at 100% in the beautiful city of Aurora, CO. As doctors with a great passion for chiropractic, we have been receiving frequent chiropractic care from a younger age. It made us understand the value of health growing up and it is one of the main reasons of why we are so passionate about introducing Chiropractic and wellness to our patients. It is our goal to impact the way people see health in our city and the entire world. 100% Chiropractic in Aurora, Colorado is looking for a BILINGUAL Patient Experience Lead to join our rockstar team.

POSITION SUMMARY:

Could you imagine your future helping patients get better and achieving their health goals? The Patient Experience Lead is an essential part of our team. As a Patient Experience Lead, you engage the majority of the time with our patients. You are a key team member who inspires and helps our patients become the healthiest version of themselves. You are encouraged to motivate, create emotional connections, and help patients discover what chiropractic care can do for them.

If you are an empathetic individual who make new people feel comfortable over the phone and in-person, this is the position for you. The Patient Experience Lead’s job will primarily be focused on creating a remarkable experience for our patients in every interaction. The variety of interactions that go from gathering patients’ clinical information, completing evaluations, setting big picture goals, to showering practice members with hope, make the day go by fast and help us feel fulfilled at the end of the day. As team members, the patient experience leads help each other to keep accurate records, maintain organized files and accounts, verify insurance benefits, create care plans, schedule appointments, maintain organization/cleanliness throughout the office, and help patients with their therapies.

This person is someone who is a hard-worker, outgoing, values connection, compassionate, well-spoken, bubbly, and efficient with his/her time. The Patient Experience Lead has the qualities to work in rapid-growing, high-volume and fast-paced environments. In addition, our ideal candidate is a person that spends a significant amount of time investing in their personal growth and professional development through setting goals, contributing to our vision, completing trainings, reading books, attending events, and listening to podcasts. This person is also passionate about impacting the community’s health by creating and organizing monthly educational events.

ABOUT 100% CHIROPRACTIC:

100% Chiropractic is a family of like-minded Doctors, Patient Experience Leads, Massage Therapists, and Stretch Therapists who are on a mission to help people see health differently. Patients enjoy the energetic, friendly, and warm environment that our beautiful, modern offices offer for their chiropractic wellness care.

100% Chiropractic is a company that is positively impacting our communities’ health nationwide. Our mission is to empower individuals to achieve their health goals through corrective chiropractic care. We help our communities by creating a mind-blowing patient experience that will transform their lives. Our core values are our guidance and they support our hiring process: alignment with our goals, honesty, personal development, professionalism, discipline, and efficiency.

PERFORMANCE OBJECTIVES:

· Creates a remarkable experience for the patients throughout their care.

· Organizes the practice for a great patient experience.

· Connects at a high level with our patients over the phone.

· Completes accurate evaluations and re-evaluations for new patients and established patients.

· Discusses financial options for patients to continue with care (previous sales experience highly recommended).

· Schedules patients for their appointments.

· Re-contacts patients missing appointments.

· Helps patients with their therapies.

· Helps doctors to provide an outstanding experience to patients while waiting for their chiropractic adjustments.

· Explains home therapy kits to patients (supplements and traction equipment).

· Completes insurance verifications and write care plans for patients.

· Completes daily checkout reports and cash transactions.

· Organizes and keeps accurate inventory for office supplies, supplements and traction equipment.

· Manages and posts in our social media channels: Facebook, Instagram, TikTok, Twitter, and YouTube.

· Maintains and updates clinical and financial records in our system.

· Completes documents in Words, Excel, PowerPoint, and Keynote

· Basic knowledge in Zoom and Face Time

· Organizes monthly events for our patients and community.

· Audits patients accounts and reports.

· Creates the monthly campaigns in Constant Contact.

· Adheres to 100% Chiropractic laws and company’s procedures, in addition to HIPAA laws.

· Updates the job knowledge by participating in educational opportunities, reading professional publications, completing trainings in Cardone University/Ventures, 100% U, Zoom phone calls, and visiting other offices to train with top performers.

· Represents the company with professionalism to business partners, quarterly meetings, attorneys, auditors, and imaging centers.

· Represents the health and wellness company’s image with the personal appearance and professional behavior: business casual attire, natural make-up, and a natural oriented look.

CAPABILITIES/KEY COMPETENCIES

· Inspirational and caring with our patients

· Great connection and energy with the patients over the phone and in-person

· Motivated by challenges and personal, professional, and financial goals

· Responsible, disciplined and efficient with the designated time for tasks

· Experience in remarkable customer experience and/or sales (+ 1 year)

· Ability to handle challenging conversations over the phone and the front desk

· Ability to work in fast-paced environments that are constantly growing

EDUCATION AND EXPERIENCE

· High School Diploma

· Needs to be FLUENT in writing and speaking English and Spanish

· 1+ year experience in remarkable customer service and/or sales

· Extra education will be provided

PHYSICAL AND TRAVEL REQUIREMENTS

· Prolonged periods standing and completing evaluations

· This position will require travel-up to 25% (own transportation required)

POSITION BENEFITS:

· Retirement Plan

· Complimentary care for team member and direct family

· Weekly Zoom Chiropractic Assistant coaching calls

· Weekly Zoom Team coaching calls

· 100% U Chiropractic Assistant certifications

· Fully covered attendance to 100% Chiropractic Yearly Tribe Meeting out-of-state (after first year anniversary)

COMMITMENT TO DIVERSITY:

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, 100% Chiropractic recognizes that diverse staff, reflective of our community, is an integral and welcome part of successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If you would like to experience our energy and working environment, we encourage you to visit our Facebook page: 100% Chiropractic Aurora and our Instagram page: 100chiropractic_aurora. We are looking forward to meeting you!

Compensation: $37,000.00 - $38,500.00 per year

As one of the largest chiropractic franchises in the world, we have been growing at an exponential rate. With growth, comes more jobs! We are constantly looking for chiropractors, massage therapists, and chiropractic assistants across the country. Check out some of our locations on social media and see just how exciting working in one of our offices can be. We also have quarterly Tribes (always in different locations) filled with growth, learning, family, nightlife, and team-building activities! Come see why we are ranked as one of the “hottest franchises” by Inc5000, “top franchise” by Entrepreneur, and “top company culture” by Franchise Business Review right now. This isn’t just working at a job, it’s building your LIFE!

Our Mission

100% Chiropractic builds dream practices and designs extraordinary lives. We take the raw passion of today's chiropractic entrepreneur and provide a foundation of business systems that offer unlimited potential and possibilities. We are an exclusive tribe who offer one another support, motivation, and inspiration to transform communities—and ultimately the world—through the miracle of chiropractic.

(if you already have a resume on Indeed)